Customer Service Hours:
Monday through Friday 8am-8pm, Saturday 8am-5pm
Email us: CustomerCare@BounceEnergy.com

Video Help from Bounce Energy
Need help reading your electricity meter or understanding your EFL? Need help with your bill? What should I do if a Hurricane enters the Gulf? Use our educational videos below to answer any questions you may have. If you don't see a video that helps you with your issue, make a suggestion here.
| Hurricane Preparedness Tips for Texas and Gulf Coast Residents |
| Moving Made Easy with Bounce Energy |
| Understand Texas Electricity Facts Labels (EFLs) |
| Save Money by Making Your Kitchen More Energy Efficient |
| How to Read Your Texas Electricity Meter |
| Understanding Your Bounce Energy Bill: Your Initial Bill |
| Understanding Your Bounce Energy Bill: Fees and Taxes |
| Understanding Your Bounce Energy Bill: Replacement Meter Usage Costs |
| Understanding Your Bounce Energy Bill: Estimated Bills |
| Understanding Your Bounce Energy Bill: Usage Adjustments |